About ETR

Continually Setting the Standard in HVAC Contracting

Making sure your HVAC system is functioning properly and efficiently is important to not only the comfort of your home, but also to keeping those cooling and heating bills down. Our goal is provide the best equipment, installation, maintenance, and customer service for each and every ETR customer. However, all HVAC companies don’t adhere to such standards of service.

Our Industry Has a Problem

The US Department of Energy is finding that whether it is HVAC maintenance, repair or installation, the components critical to home comfort and energy efficiency are being ignored. Cooling and heating systems that are being installed in homes today are under performing because of improper installation and inadequate maintenance. Many HVAC businesses choose to save time and money by not utilizing the Manual J to determine the unique heating and cooling needs of an individual home and performing inferior installations by installers who lack the necessary skills to do the job right. It is no wonder that 1 in 5 HVAC companies fail within their first year.

Reputation

For over 40 years, ETR has continued to grow and serve the east Texas area. We thank our loyal customers for that! Word of mouth referrals are our greatest source of pride. We have earned a reputation for first class customer service, expertly trained installers, and thorough quality control throughout the entire HVAC project. We are proud of our professional team of in- house engineers, installers, technicians, and customer service reps for the reputation they have earned.

Experience

Believe it or not, there are HVAC contractors out there who simply watched a couple of HVAC Repair YouTube videos, took an online study course to take the state licensing exam, bought a van, some tools and a phone and started running calls. Unfortunately, most homeowners are not aware of what it takes to become a legitimate HVAC contractor, and they are allowing these businesses to perform inferior HVAC installations, repairs, and maintenance.

The technicians at ETR are screened and tested thoroughly. They receive ongoing, weekly training and are provided with the best tools and means needed to provide the best service in the industry. Furthermore, ETR employs 2 quality control technicians that inspect every new install. Their role is to confirm your install meets code requirements, safety requirement, air flow requirements, and is charged and operating at manufactures specifications. ETR has in house engineering that performs Manual J sizing, duct system design, and goes over every install to make sure it is properly handled from start to finish.

Recognized

East Texas Refrigeration is consistently recognized by Trane as one of the HVAC leaders, not only in the North East Texas district, but also in the entire country. The ongoing training for all our employees has earned us recognition as one of the top 10 HVAC dealers in the country!

First Class Customer Service

Our level of customer service is unsurpassed. We are known for providing temporary cooling, trading out equipment if you are unhappy with performance, running parts and equipment from Dallas to get you going that day if needed. We take our trade very seriously and live by making customers a priority. Our first class customer service is another reason we have been able to continue helping our East Texas neighbors with their heating and cooling needs for over 40 years! Word Gets Around.

If your HVAC system is in need of repair or maintenance, or you are in the market for a new system and install, give Todd and his professional team of experts a call. Let us show you what 40 years of HVAC experience can do for you.