HVAC FAQ
We’ve put together answers to the most common HVAC questions we receive from local residents and businesses.
Below, you can find many answers to those frequently asked questions regarding HVAC installation, estimates and warranties, energy efficiency, HVAC brands we sell and service, emergency service, and service contract plans.
If you have a question that is not addressed here, please use our contact form or give us a call.
HVAC Unit Sizing:
There are many factors involved in the selection of equipment. You should have a DOE recommended Manual J performed on the home.
We always utilize the Manual J which takes many factors into consideration including R values, sun exposure and window glazing types.
HVAC Installation:
Yes, but it should be checked to confirm proper sizing and installation methods.
Not necessarily, but it is always a good idea to have it checked. We have a camera that we use for inspections, so we can show you areas that may need attention.
Yes. We want to keep the process as simple as possible for our customers.
A typical installation takes around 12 hours.
HVAC System Estimates and Warranties:
Pricing will include the cost of equipment selected, miscellaneous required materials, complexity of installation, and duct modifications, if required.
Of course! The proposal will explain everything that is being done, warranty terms, and payment terms. Never use a contractor that requires a down payment.
Absolutely. Internally, we warranty our workmanship for the life of the system.
We offer an in-house 2 year parts and labor and depending on the equipment, either a 5, 10, or 12 year extended warranty.
It will vary based on the SEER rating.
This varies based on the manufacturer, but ALL will recommend unit maintenance. Some require service records to honor the warranty.
Yes, we carry licensing and insurance above the required limits. We will proudly share this information.
Energy Efficiency and Promotions:
Can I expect a decrease in my utility bills? Absolutely! Efficiency is regulated by the DOE through stringent testing and system match-ups. It all comes down to a rating level called a SEER. Similar to MPG in your car, the higher the SEER, the more efficiently the system operates. Today we start at a 14 and go all the way up to 21.
Trane and Daikin are always offering a rebate program. There are currently no tax credits.
What are the payment terms? We have many different financing options, subject to approved credit. By installing a high efficiency system, the energy savings may help offset your monthly payment.
Only if they are set up properly and people use them. Most tend to disregard the program and simply adjust set point.
Obviously the industry is seasonal. You will get a slightly lower price in the fall and winter months.
HVAC Brands We Sell and Repair:
We are a very proud Trane dealer and one of the highest rated in the country. We chose Trane for its reliability and engineering heritage and being built and based in Tyler helps! We are also a Daikin Comfort Pro dealer. We chose Daikin for being the largest manufacturer in the world. They lead in technology, efficiency and have a 12 year warranty. Daikin is also proudly built in the largest HVAC factory in world in Houston.
Absolutely. Our professional technicians are trained and certified to perform maintenance and repairs for any brand.
HVAC Service Contract Plans:
ETR has the largest service contract department in East Texas. We have over 2,000 ESA customers and a full department dedicated this Maintenance
Our ESA Plan includes a bi-annual clean and check, multi point safety inspection, 15% discount, and our favorite component is the Priority Service commitment.
Making sure the equipment is operating efficiently and extending the life of the equipment.
Our ESA is the best option. Keeping the filter clean and following the manufacturer’s guidelines for maintenance. Your AC system is a machine. Unfortunately, many people turn it on and forget about it. It must be maintained.
In addition to extending the life of your unit by having regular maintenance, you will also receive a 15% discount on any future repairs.
24/7 Emergency, Repair, and Customer Service Commitment:
Of course; we keep 2 techs on call 24/7.
In our current climate having no AC is an emergency in itself. Other emergencies would include gas leaks or water leaks.
Our level of customer service is unsurpassed. We treat warranty calls just like we treat a billable call. Our ESA customers and those who purchase a high efficiency system from ETR will also enjoy the added benefit of receiving Priority service. Daily, we hear of other companies leaving people down for weeks at a time if they have a warranty call. You will never receive that kind of treatment from ETR.
1. Check your filter 2. Check your breakers 3. Check your thermostat 4. Make sure your drains are clear 5. Make sure you know who you are calling. A large percentage of the population thinks that Honeywell, who only makes thermostats, built and installed their HVAC. They have no idea about brands or independent dealers. Give ETR a call!
We would have to say… Snakes!
Keeping Up With New HVAC Technologies:
The industry is changing constantly. We now have fully digital computer controlled systems. These are great, but the contractor has to be trained on them.
ETR trains their installers and techs weekly in order to keep up to date with new technologies and best practices within the industry.
